Explanation and implementation are separate stages
Confirming a handover does not update every register. Administration may receive the new location while another department continues using an old entry.
Closing the case should therefore mean more than receiving a reply. The approved decision and completed updates need to be visible.
Why might the discrepancy return?
An import may fail, a location code may be wrong or another system may never receive the change. If this goes unnoticed, the next count reveals the same mismatch despite the earlier explanation.
Update history helps establish whether the decision actually reached the records people use in their work.
Closing the case and following through
Resolving a discrepancy can also lead to improving handovers or replacing labels. Those actions may take longer than correcting a record. Keeping an owner and due date helps the inventory produce a lasting improvement rather than another temporary cleanup.
For a finance director, the distinction between explained, approved and actually implemented changes is particularly useful.
